Support centre
Send one secure request for employer support, agency assistance, listing reports or your personal-data rights.
Choose Employer support if you need help with your account, saved helpers or an enquiry you sent to an agency. For questions about a specific helper’s availability, salary or interview, contact the representing agency directly from the helper’s profile – they hold the latest information.
Choose Agency account support for help with your agency dashboard, helper imports, logos or membership plans. New agencies can apply on the List your agency page; we check the MOM licence before a listing goes live.
Use Report a listing if a profile looks inaccurate, out of date or inappropriate, and include the profile link. Helpers, employers and agency staff can ask to access, correct or delete their personal data; we may need to verify your identity before acting on the request.
No. Each helper is represented by a licensed employment agency. Use the agency contact details on the helper or agency page for placement questions.
Include the profile link, what looks wrong and, if possible, the correct information. This helps the agency and our team fix the listing quickly.
Yes. After you submit the form you will see a reference number. Keep it for any follow-up about the same request.
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